Overview

We meticulously cultivate our products and work with local, national, and international growers to ensure the utmost care and integrity in our offerings.

Plant life, even in a dormant state, is delicate and prone to issues such as drying out, mold, and freezing during transportation. We utilize optimal shipping materials to maintain ideal conditions. Please consider the transit time from Washington State to your location and the temperature factors at play – it is crucial to unpack your shipment within 24 hours of arrival.

Once a plant is placed in a garden, various factors can affect its growth and health, including watering and weather conditions, as well as soil quality and existing soilborne diseases or viruses.

What is your disease prevention policy?

As per the latest findings from the American Dahlia Society’s ongoing virus research, it has been revealed that approximately 87% of seemingly healthy dahlia plants harbor at least one dormant virus. This means that there is a high likelihood that 87% of the tubers we sell, as well as those from other producers, contain dormant viruses.

Any plants displaying virus symptoms are promptly removed from our cultivation. Similarly, we eliminate weak or ailing plants without evident viral leaf patterns from our stock.

While some of our plants have undergone virus testing, not all can be guaranteed to be virus-free.

Whether it be Dahlia’s, Peonies, or Iris’s; Our primary objective is to nurture robust and flourishing plants that remain asymptomatic, even if they carry dormant viruses.

We adhere to strict sanitation practices, ensuring that our cutting tools are thoroughly sanitized between each plant handling.

Plants exhibiting any form of abnormal growth, such as gall formation, are swiftly removed from our inventory. We take the additional measure of excavating and disposing of soil from the affected plant site, followed by a rigorous solarization process lasting at least 12 months.

What can we expect from the plants we receive?

Various types of plants, such as peony roots, dahlia tubers, and iris rhizomes, come in a diverse array of shapes and sizes.

When it comes to Herbaceous and Intersectional peonies, each plant will come with a minimum of 3 to 5 eyes. If a root does not have at least 3 eyes, a second root will be included to ensure a minimum of three eyes per plant.

For Tree peonies, the roots will be freshly cut to confirm that they are healthy and alive. While the eyes of tree peonies may appear dry due to dormancy, they will regain their plumpness once planted. Tree peonies will range from a minimum of 12 to 18 inches up to 32 inches based on the specific variety.

Dahlias will be shipped with at least one visible eye and an intact neck. Some Dahlia tubers may have been trimmed, but this will not hinder their growth.

Iris rhizomes will come with at least one main rhizome, and additional nubs may be present if they are not large enough to thrive independently. The fan will be trimmed down, and the rhizome should still exhibit some green color, although there may be some browning. Additional non-returnable items:

Dahlia’s

Dahlia refund Request 24 hours only

If you receive a tuber in unsatisfactory condition, you have the option to request a refund within 24 hours of the package’s delivery. It’s important to clarify that the 24-hour timeframe is triggered by the package delivery time recorded by USPS, and not when the package is opened. It is advisable to promptly inspect your order upon arrival.

To initiate the refund process, please complete the necessary form. Upon receiving your submission, we will promptly reach out via email with further instructions. Simply follow the steps outlined in the email, including repackaging the tuber for return to us. While it’s crucial to submit the refund request within 24 hours, you have the flexibility to send back the tuber at your earliest convenience. Once we receive the returned tuber, we will proceed with issuing your refund promptly.

Loss or Damage During Shipping

In the event of loss or damage during shipping, please note that we do not provide automatic replacements or refunds. However, rest assured that all orders are shipped with up to $100 insurance coverage. We are here to support you in filing a shipping claim for any lost or damaged packages. Once the claim is approved and insurance is reimbursed, we will promptly refund your purchase price.

After 24 hours from delivery, all sales are considered final, and we are unable to offer refunds or replacements. This policy covers various scenarios, including but not limited to:

– Seeds that fail to sprout are not eligible for refunds or replacements.

– Tubers exhibiting stunted growth or failing to bloom are non-refundable.

– Any tubers showing signs of disease are not subject to refunds or replacements.

Please note that these policies exclude cases of Packaging Errors and Storage Loss Before Shipping, which are detailed below. Thank you for your understanding and cooperation.

Packaging Errors

Please open the packaging promptly to inspect your tubers. Verify that you have received the correct quantity and varieties. In the event of any discrepancies in your order (missing or incorrect varieties), please reach out to us within 24 hours. Kindly provide a photo of your order items for comparison with our shipping record. If an error is identified, we will rectify it by sending out the correct varieties or refunding for any missing items. Please remember that all sales are final after the 24-hour period.

Storage Loss Before Shipping

It is not uncommon for dahlia tubers to experience loss during storage. We wait to presale these varieties until we have retrieved them from storage and confirmed viability and eye count. Although we take every precaution, unforeseen circumstances may arise between the time of your purchase and shipment. Should this occur, we will promptly inform you and refund the purchase price of any unavailable tubers. Any other varieties you ordered will still be shipped as planned. If no other varieties were ordered, the shipping fee will also be refunded. Please note that we are unable to provide replacement varieties or substitutes.

Peonies

Peony refund Request 24 hours only

If you receive a peony root in unsatisfactory condition, you have the option to request a refund within 24 hours of the package’s delivery. It’s important to clarify that the 24-hour timeframe is triggered by the package delivery time recorded by USPS, and not when the package is opened. It is advisable to inspect your order upon arrival promptly.

To initiate the refund process, please complete the necessary form. Upon receiving your submission, we will promptly email you with further instructions. Follow the steps outlined in the email, including repackaging the peony for return to us. While it’s crucial to submit the refund request within 24 hours, you have the flexibility to send back the root at your earliest convenience. Once we receive the returned root, we will promptly issue your refund.

Loss or Damage During Shipping

In the event of loss or damage during shipping, please note that we do not provide automatic replacements or refunds. However, rest assured that all orders are shipped with up to $100 insurance coverage. We are here to support you in filing a shipping claim for any lost or damaged packages. Once the claim is approved and insurance is reimbursed, we will promptly refund your purchase price.

After 48 hours from delivery, all sales are considered final, and we are unable to offer refunds or replacements. This policy covers various scenarios, including but not limited to:

– Seeds that fail to sprout are not eligible for refunds or replacements.

– Roots that fail to grow, exhibit stunted growth, or fail to bloom are non-refundable.

-Tree peonies that exhibit branch die-off are non-refundable

– Any roots showing signs of disease are not subject to refunds or replacements.

Please note that these policies exclude cases of Packaging Errors, which are detailed below. Thank you for your understanding and cooperation.

Packaging Errors

Please open the packaging promptly to inspect your root. Verify that you have received the correct quantity and variety. In the event of any discrepancies in your order (missing or incorrect varieties), please reach out to us within 24 hours. Kindly provide a photo of your order items for comparison with our shipping record. If an error is identified, we will rectify it by sending out the correct varieties or refunding for any missing items. Please remember that all sales are final after 24 hours.

Iris’s

Return Policy Coming Soon

REFUNDS

If you request a refund, simply because you changed your mind you will be charged a 6% restocking fee. Each time a credit card is ran at both purchase and refund there is a 2.9% + charge on both ends of the purchase charged by the credit card company.

If you haven’t received a refund yet, first check your bank account again. Refunds can take 7 to 10 business days to complete.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@myfavoriteflowersandmore.com

SALE ITEMS

Only regular priced items may be refunded. Sale items cannot be refunded

Need help?

Contact us at sales@myfavoriteflowersandmore.com or call/text at 206-334-7234